A range of training courses and consultancy programmes that empower resort sales teams, helping them to understand how to sell in an open and honest manner in order to achieve better results.

Timeshare has come under increased pressure in recent years to improve its image, specifically as a result of the high-pressure sales techniques that some companies have employed. Regulatory bodies have forced sales operations to alter the way they conduct their business. In the light of new regulations, PEP’s ‘hands-on’ experience in this area will be invaluable. We can provide the training and consultancy that resort sales teams need to come to terms with recent legal requirements and help increase their professionalism.

Our sales training team can:

	Offer you the benefit of direct timeshare sales experience.
	Use knowledge gained from wider arenas to deliver high quality and intensive courses.
	Understand how to sell timeshare in an honest and open manner.
	Increase sales and profits, reduce cancellations and increase customer satisfaction.

The methods we use include short motivational sessions to follow sales meetings, sales seminars for larger audiences or intensive seven-day courses for smaller groups. An advanced sales course has also proven popular and valuable with the most experienced and ‘hard-nosed’ sales people around the world.

Our training and consultancy can:

	Help you recruit the right staff and design tour-flow, materials and systems.
	Train everyone from sales people, receptionists and managers, to be more effective in their jobs.
	Help install measuring systems for more effective management.
	Assist in the design and implementation of marketing plans.
	Profile staff so they can be put in the jobs where they are most happy and productive.
	Re-train existing, experienced sales teams to adapt to a changing environment in terms of customer attitudes and government regulations.

Our philosophies are based on honesty, integrity and respect for the customer and have been proven to work. The advice we provide to willing salespeople creates dynamic and instant results with numerous benefits in referrals, upgrades and customer satisfaction.